Privacy Policy — How abcph Collects,
Uses, and Protects Your Data

1. Introduction & Scope

abcph ("we," "us," "our," or the "Platform") is an online casino and sports betting platform operated for Filipino players residing in the Republic of the Philippines. abcph is committed to protecting the privacy and personal data of all registered users and website visitors.

This Privacy Policy governs the collection, use, storage, and disclosure of personal information that abcph processes in connection with the registration, operation, and maintenance of player accounts on the abcph platform at abcph.cam. It applies to all users of the website and platform, including registered players, prospective players who browse the site without registering, and players who interact with abcph's customer support services.

By registering an account on abcph, depositing funds, or using any of the Platform's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the abcph platform.

This Privacy Policy should be read together with abcph's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

abcph collects personal data that is necessary to provide the Services, comply with applicable Philippine law, verify player identity, process financial transactions, and fulfill regulatory obligations. The categories of personal data we collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement under Philippine law);
• Gender;
• Nationality and country of residence;
• Home address, city, and province within the Philippines (e.g., Manila, Cebu, Davao, Makati, Quezon City).

2.2 Contact Data

• Email address (primary account communication channel);
• Mobile phone number (used for account verification and security notifications).

2.3 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., UMID, SSS ID, Driver's License, Philippine Passport, PhilSys National ID);
• Selfie photographs taken holding your identification document;
• Proof of address documents where required for enhanced due diligence;
• Proof of payment method ownership (e.g., GCash or Maya account screenshot showing the registered name matching your account).

2.4 Financial & Transaction Data

• GCash account number or registered mobile number;
• Maya (PayMaya) account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where bank transfer is used;
• Deposit history, withdrawal history, and transaction amounts in Philippine Peso (PHP);
• Bonus claims and wagering activity records.

2.5 Gaming Activity Data

• Game play logs, including games played, bet sizes, win/loss records, and session durations;
• Sports betting history, including markets wagered on and bet outcomes;
• Bingo and live casino participation records;
• Responsible gaming tool usage, including deposit limits, session reminders, and self-exclusion requests.

2.6 Technical & Device Data

• IP address and general geolocation data (used to verify Philippines residency and detect prohibited jurisdictions);
• Device type, operating system, and browser type;
• Session logs, login timestamps, and access records;
• Cookie identifiers and tracking data (see Section 7).

2.7 Communications Data

• Customer support chat transcripts and email correspondence;
• Feedback, complaints, and dispute records submitted by the player;
• Marketing communication preferences (opt-in or opt-out status).

3. How We Collect Your Data

abcph collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or respond to a survey or promotion;
• Automatically — when you browse or interact with the abcph website or platform, through cookies, log files, and session tracking technologies;
• From third-party service providers — including payment processors (GCash, Maya, BPI, BDO), identity verification services, fraud detection providers, and game content suppliers, who may share data with abcph in connection with your use of their services on the Platform;
• From regulatory or law enforcement authorities — where disclosure is required or permitted by applicable Philippine law.

4. How We Use Your Personal Data

abcph uses the personal data collected for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, registration data
Identity verification (KYC / AML compliance)	KYC documents, identity, financial data
Processing deposits and withdrawals	Financial, transaction, identity data
Providing gaming services (casino, slots, bingo, sports betting)	Gaming activity, device, session data
Fraud detection and security monitoring	Device, IP, transaction, gaming activity data
Responsible gaming tool management	Gaming activity, identity, communications data
Customer support and dispute resolution	Communications, identity, transaction data
Regulatory reporting and legal compliance	All categories as required by Philippine law
Marketing communications (where you have opted in)	Contact data, gaming activity, preferences
Platform improvement and analytics	Device, session, gaming activity data (aggregated)

abcph does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Personal data is used solely in connection with the operation of the abcph platform and the fulfilment of legal and regulatory obligations.

5. Legal Basis for Processing

abcph processes personal data on the following legal bases in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines:

• Contractual necessity: Processing is necessary to perform the contract between you and abcph — i.e., to operate your account, process transactions, and deliver gaming services;
• Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR regulatory requirements, and tax reporting obligations;
• Legitimate interests: Processing is carried out for abcph's legitimate business interests, including fraud prevention, platform security, and responsible gaming enforcement, provided such interests are not overridden by your rights;
• Consent: Where required by the DPA, abcph will seek your explicit consent before processing personal data for specific purposes, such as direct marketing communications. You may withdraw consent at any time by contacting abcph support or adjusting your account notification preferences.

6. Sharing Your Data with Third Parties

abcph may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Payment Service Providers

Processing your deposits and withdrawals requires sharing relevant financial data with payment service providers including GCash, Maya (PayMaya), GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. These providers receive only the minimum data necessary to process your specific transaction.

6.2 Identity Verification Providers

abcph uses third-party Know Your Customer (KYC) and anti-money laundering (AML) service providers to verify the identity of players and screen for sanctions list entries or politically exposed persons (PEPs). These providers process your identity documents and verification data under strict confidentiality obligations.

6.3 Game Content Suppliers

Third-party game providers (including but not limited to JILI, PG Soft, Pragmatic Play, Spade Gaming, and Evolution Gaming) may receive limited session and player data necessary to operate game software and resolve game-related disputes. Game providers do not receive full identity or financial data beyond what is technically required to operate their games within the abcph platform.

6.4 Regulatory & Law Enforcement Authorities

abcph is legally required to disclose personal data to relevant Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), when required by law. abcph may also disclose data to the National Bureau of Investigation (NBI) or other law enforcement bodies in response to lawful orders, warrants, or investigations.

6.5 Professional Advisers

abcph may share personal data with legal counsel, auditors, accountants, and other professional advisers where necessary in connection with legal proceedings, regulatory examinations, or financial audits, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

abcph uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support security monitoring. The following types of cookies may be used:

• Essential cookies: Required for core Platform functionality, including login session management, account authentication, and security protections. These cookies cannot be disabled without impacting platform usability;
• Performance and analytics cookies: Collect anonymised data about how users interact with the abcph Platform to help us identify areas for improvement. This data does not identify individual users;
• Fraud detection cookies: Used to identify suspicious access patterns, bot activity, and account takeover attempts. These are a security necessity and cannot be disabled;
• Marketing cookies: Only placed with your consent, these cookies may track your visits to the abcph Platform to help us deliver relevant promotions. You can withdraw consent for marketing cookies at any time by adjusting your browser cookie settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential or fraud detection cookies may prevent you from accessing certain features of the abcph platform.

8. Data Retention

abcph retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLC reporting requirements and financial record-keeping obligations;
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Customer support communications: Retained for three (3) years following the closure of the relevant support ticket or dispute;
• Marketing preferences and communications: Retained until you withdraw consent or request deletion, after which opt-out records are maintained to prevent re-contact.

After applicable retention periods expire, personal data is securely deleted or anonymised so it can no longer be attributed to any individual player.

9. Data Security

abcph employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the abcph platform;
• Encryption at rest for sensitive personal data stored in abcph's databases, including identity documents and financial information;
• Access controls limiting employee access to personal data on a strict need-to-know basis, with role-based permissions enforced;
• Multi-factor authentication for abcph staff accessing internal systems containing player data;
• Real-time fraud and intrusion detection monitoring for unauthorised access attempts and anomalous activity patterns;
• Regular security assessments and penetration testing conducted by independent security professionals.

10. Your Rights Over Your Personal Data

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, Filipino players have the following rights with respect to their personal data held by abcph:

• Right to be informed: You have the right to be informed of the personal data abcph collects about you and how it is processed — this Privacy Policy fulfils that obligation;
• Right of access: You may request a copy of the personal data abcph holds about you at any time by contacting support at [email protected];
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update most account details directly within your abcph account settings;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to abcph's legal retention obligations. Note that data subject to mandatory AML and regulatory retention requirements cannot be deleted until the applicable retention period expires;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of marketing communications through your account notification settings or by contacting support;
• Right to data portability: You may request a copy of personal data you have provided to abcph in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: If you believe abcph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact abcph at [email protected]. abcph will respond to verified requests within 30 days. We may request proof of identity before processing data subject rights requests to protect player account security.

11. Children and Minors (Under 21)

abcph does not knowingly collect personal data from any person under the age of 21. The Platform is strictly intended for adults aged 21 and above in accordance with Philippine gaming law. If abcph discovers that a registered user is under 21 years of age, the account will be immediately closed, all personal data associated with that account will be deleted or anonymised (subject to any mandatory legal retention requirements), and any funds in the account will be returned to the original deposit source.

If you are a parent or guardian and believe that a minor has registered an account on abcph, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

abcph reserves the right to update or modify this Privacy Policy at any time. When material changes are made, abcph will notify registered users by email, by in-platform notification, or by updating the "Last Updated" date at the top of this page. Your continued use of the abcph platform after any such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically. If any update reduces your rights or significantly changes how your data is used, we will provide a more prominent notice and, where required by the DPA, seek your renewed consent before the changes take effect.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data abcph holds about you, please contact us through the following channel:

Email: [email protected]
Live Chat: Available 24/7 via the abcph platform after logging in to your account.
Response Time: Privacy enquiries and data subject rights requests are typically acknowledged within 3 business days and fully responded to within 30 days.

abcph's support team includes Filipino-speaking agents available 24 hours a day, every day of the year. For urgent account security matters, live chat is the recommended channel for the fastest response.

To submit a formal complaint about abcph's data processing practices to the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly through the NPC's official government channels.